Problem Solving
TroubleshootingQuick Fixes & Solutions
Find solutions to common issues, error codes, and integration challenges. Most problems can be resolved in minutes with our guides.
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Select the type of issue you're experiencing
Quick Fixes
Common problems with fast solutions
API Key Not Working
Verify key is active, check environment (test vs. production), ensure proper header format
Widget Not Displaying
Check script tag placement, verify domain whitelist, clear browser cache
Payment Declined
Verify card details, check with member's bank, try alternative payment method
Webhook Not Receiving Data
Verify endpoint URL, check SSL certificate, review webhook logs in dashboard
Coverage Not Available
Check state licensing, verify activity type is supported, review coverage limits
Integration Test Failing
Use test credentials, verify request payload format, check API version
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Code examples, community help
Pro Troubleshooting Tips
Always check the status page first for known issues
Review API logs in your dashboard before contacting support
Test in sandbox environment before deploying to production
Keep your API client library up to date
Enable debug mode for detailed error messages
Check our GitHub repo for code examples and fixes
Save error messages and request IDs for support tickets
Join our developer Slack channel for community help