Payment Help
Payment IssuesBilling & Transactions
Resolve payment declines, commission issues, refunds, and billing problems
Payment Declined
Common Causes
- Insufficient funds
- Card expired
- Incorrect CVV
- Bank blocking transaction
Solutions
- Verify card details are correct
- Try alternative payment method
- Contact bank to authorize transaction
- Use different card
Missing Commission Payments
Common Causes
- Below minimum payout threshold
- Bank details incorrect
- Payout schedule not met
Solutions
- Check payout threshold ($10 minimum)
- Verify bank account information
- Review payout schedule (15th of month)
- Check dashboard for pending payments
Refund Not Processing
Common Causes
- Original payment method no longer valid
- Processing delay
- Insufficient policy period
Solutions
- Allow 5-7 business days for refund
- Check refund status in dashboard
- Verify cancellation meets policy terms
- Contact support if over 7 days
Incorrect Billing Amount
Common Causes
- Tax calculation error
- Promo code not applied
- Currency conversion issue
Solutions
- Review itemized receipt
- Verify tax rates for location
- Check promo code validity
- Contact billing support for adjustment
Payment Processing Times
Instant
Policy purchase processing
5-7 days
Refund to original payment
Monthly
Commission payouts (15th)