Support Agent Training Portal

Hi [Customer Name],

Thank you for your interest in Daily Event Insurance!

We provide coverage for [activity type] events with the following protections:
• General Liability: Up to $2M per occurrence
• Participant Accident Medical: Up to $25K per person
• Event Cancellation: Coverage available for weather/venue issues

Your specific activity falls under [risk category], and coverage is available starting at $[price estimate] for [participant count] participants.

I'd be happy to provide a detailed quote. Can you share:
1. Event date and location
2. Expected number of participants
3. Any special equipment or activities involved

Looking forward to protecting your event!

Best regards,
[Your Name]

Hi [Customer Name],

I understand you're looking for the best value for your event protection.

Our pricing is based on several factors that directly reflect the risk:
• Event type and activity level
• Number of participants
• Coverage limits
• Location and duration

For your [event type] with [X] participants, the $[amount] premium provides:
✓ $2M general liability protection
✓ $25K medical coverage per participant
✓ Legal defense costs included
✓ Claims support with 24/7 access

Many partners find that this peace of mind is invaluable – a single injury claim without insurance could cost $15,000-$50,000 out of pocket.

Would you like me to explore options to adjust coverage limits or see if there are any applicable discounts?

Best,
[Your Name]

Hi [Customer Name],

I'm sorry to hear about the incident at your event. I'm here to help you through the claims process.

Here's what you need to do next:

**Immediate Steps:**
1. File a claim at [claims portal URL] using policy #[POLICY_NUMBER]
2. Gather incident documentation:
   - Photos of the scene/damage
   - Witness statements if available
   - Medical records (for injury claims)
   - Receipts for expenses

**What to Expect:**
• Claims are reviewed within 2-3 business days
• You'll receive status updates via email
• Average processing time is 5-7 days after approval

**Important Notes:**
- File within 30 days of the incident
- Our 24/7 claims hotline: [phone number]
- Track your claim status in the portal anytime

I've also attached a claims checklist to ensure you have everything needed. Please don't hesitate to reach out if you have questions during the process.

We're here to support you,
[Your Name]

Hi [Partner Name],

I'd be happy to help troubleshoot your integration issue.

**Quick Diagnostics:**
1. Are you using sandbox or production credentials?
2. What HTTP status code are you receiving?
3. Can you share the request payload (remove sensitive data)?

**Common Solutions:**
• **401 Unauthorized**: Check that you're using the correct API key in the Authorization header: "Bearer YOUR_API_KEY"
• **400 Bad Request**: Verify all required fields are included (event_name, date, location, participant_count, activity_type)
• **Rate Limit**: Standard limit is 100 req/min – contact us if you need higher limits

**Resources:**
📘 API Documentation: [docs URL]
🛠️ Sandbox Testing: [sandbox URL]
💬 Technical Support: [support email]

I'm also available for a screen share session if you'd prefer live assistance. Let me know what works best for you.

Best regards,
[Your Name]
Technical Support

Hi [Customer Name],

I can certainly help you with your refund request for policy #[POLICY_NUMBER].

**Refund Policy:**
• Full refund: 30+ days before event date
• 90% refund: 8-29 days before event (10% processing fee)
• No refund: Within 7 days of event or after event date

Your event is scheduled for [DATE], which is [X] days away.

**You're eligible for: [REFUND TYPE]**

To process your refund:
1. Confirm you'd like to proceed with cancellation
2. Refunds are processed within 5-7 business days
3. Funds return to the original payment method

**Before You Cancel:**
Is there anything we can help with? Many customers have concerns we can address:
- Need to change the event date? We can update the policy
- Worried about pricing? Let's review your coverage options
- Technical issues? Our support team can assist

Please let me know how you'd like to proceed.

Best regards,
[Your Name]

Hi [Contact Name],

Thank you for your interest in partnering with Daily Event Insurance!

For organizations like [Company Name] with [X] locations/events, we offer **Enterprise Partnership** benefits:

**What's Included:**
✓ Custom commission structure (up to 35%)
✓ White-label branding with your logo
✓ Multi-location centralized management
✓ Dedicated account manager
✓ Priority support with 2-hour response SLA
✓ Custom API rate limits
✓ SSO integration (SAML/OAuth)
✓ Quarterly business reviews

**Next Steps:**
1. Discovery call to understand your needs (30 min)
2. Custom pricing and solution proposal
3. Technical integration planning
4. Onboarding and training for your team

I'd love to schedule a call this week. Does [day/time] or [day/time] work for your calendar?

In the meantime, here are some resources:
📊 Enterprise One-Pager: [attachment]
📹 Platform Demo Video: [link]
💼 Case Study: [similar company]

Looking forward to partnering with you!

Best regards,
[Your Name]
Enterprise Partnerships