How to File a ClaimFast & Simple Process
Step-by-step guide to filing insurance claims. Fast processing, high approval rates, and dedicated support every step of the way.
The Claims Process
From incident to payment in 4 simple steps
Report Incident
File claim through member portal within 30 days of incident. Provide basic details: what happened, when, where, and type of coverage. Include incident photos if available.
Submit Documentation
Upload required documents: medical bills, receipts, police reports, or damage photos. Clear, complete documentation speeds up processing significantly.
Claim Review
Our claims team reviews submission within 24-48 hours. May request additional documentation if needed. You'll receive updates via email and SMS at each stage.
Approval & Payment
Once approved, payment processed within 3-5 business days. Funds sent directly to member's original payment method or via check for larger amounts.
Required Documentation
What you need to submit for each coverage type
Event Insurance
- Incident report*Required
- Medical bills/receipts*Required
- Doctor's notes*Required
- Prescription receipts
- Photos of injury
- Witness statements
Liability Claims
- Incident report*Required
- Photos of damage/injury*Required
- Third-party claim letter*Required
- Police report
- Witness statements*Required
- Repair estimates
Property Coverage
- Damage photos*Required
- Rental agreement*Required
- Repair estimates*Required
- Police report (if theft)*Required
- Purchase receipts
- Incident description*Required
Cancellation Claims
- Cancellation request*Required
- Proof of covered reason*Required
- Medical note (if illness)*Required
- Weather alert (if weather)*Required
- Booking confirmation*Required
- Flight cancellation (if travel)
Processing Timelines
How quickly you can expect claim resolution
Standard Processing
Most claims with complete documentation
Priority Processing
Premium coverage holders and urgent cases
Same-Day Processing
Emergency situations and high-value claims
Common Issues & Solutions
Missing Documentation
Most common reason for delays. Submit all required documents upfront.
Late Filing
File within 30 days of incident. Late claims may be denied.
Unclear Photos
Take clear, well-lit photos from multiple angles.
Incomplete Forms
Fill out all required fields. Use N/A for non-applicable items.
No Medical Documentation
Always get medical care documented, even for minor injuries.
Wrong Coverage Type
Verify which coverage applies to your claim before filing.
Tips for Faster Claims Processing
Need Help with Your Claim?
Our claims support team is here to assist you
Live Chat
Instant assistance available