Cancellation CoveragePeace of Mind Guarantee
Life happens. Protect your members from unexpected cancellations with flexible refund options. Weather, illness, emergencies - we've got them covered.
Refund Protection Plans
Choose the refund percentage that fits your event pricing
Basic Refund
- Weather cancellations
- Emergency illness
- 50% refund
- 7-day processing
Standard Refund
- Everything in Basic
- Family emergencies
- Work conflicts
- 75% refund
- 3-day processing
Full Protection
- Everything in Standard
- Any covered reason
- 100% refund
- Same-day processing
- Cancel anytime protection
- Travel issues covered
What's Covered
Covered reasons for cancellation by category
Weather Events
- Severe storms or hurricanes
- Heavy snow or ice
- Extreme temperatures
- Flooding or natural disasters
- Official weather warnings
Medical Emergencies
- Sudden illness or injury
- Hospitalization required
- Doctor-ordered bed rest
- COVID-19 diagnosis
- Family member emergency
Travel Issues
- Flight cancellations
- Car breakdown en route
- Road closures
- Public transit failures
- Traffic accidents
Personal Emergencies
- Death in family
- Home emergency (fire, flood)
- Jury duty summons
- Work emergency (mandatory)
- Childcare emergency
How to File a Cancellation Claim
Simple process from cancellation to refund
Review Policy Terms
Before canceling, review what's covered under your specific plan. Different plans have different covered reasons and refund percentages.
Submit Cancellation Request
Cancel through your booking portal or app. Select the reason for cancellation and provide any required documentation (medical notes, weather alerts, etc.).
Provide Supporting Documentation
Upload proof of the covered reason - doctor's notes, weather warnings, flight cancellations, emergency notifications. Clear documentation speeds up processing.
Receive Refund
Once approved, refund is processed based on your coverage level. Refunds appear in original payment method within 3-7 business days.
Real Cancellation Examples
See how members were protected with cancellation coverage
Outdoor Yoga Retreat
Hurricane warning issued 24 hours before event
National Weather Service alert
Marathon Registration
Member diagnosed with COVID-19 two days before race
Positive COVID test and doctor's note
Ski Trip Package
Flight cancelled due to snowstorm
Airline cancellation notice
CrossFit Competition
Ankle injury week before competition
Doctor's note and x-ray report
What's NOT Covered
These reasons do not qualify for refunds under any plan
Important Note
All cancellation reasons must be documented with proof. Claims without proper documentation may be denied or require additional review.
Offer Flexible Cancellation Protection
Increase bookings and customer satisfaction with cancellation coverage