Question 1

What does my coverage include?

Accepted Answer

Your coverage protects you from accidental injuries during your visit. This includes slips, falls, trips, equipment-related accidents, and sports injuries that happen while you are at the location. If you need emergency medical care because of an accident during your visit, your medical expenses are covered.

Question 2

What is NOT covered?

Accepted Answer

Coverage does not include expected outcomes of activities (like normal muscle soreness after a workout), reactions to treatments or cosmetic services, pre-existing medical conditions, or injuries that happen after you leave the location. It is specifically for unexpected accidents during your visit.

Question 3

How long does my coverage last per visit?

Accepted Answer

Your coverage starts the moment you check in and lasts for your entire visit. There is also a buffer period after you check out to cover your immediate departure. You do not need to worry about timing — it is all automatic.

Question 4

Am I covered at any location?

Accepted Answer

You are covered at any participating location that offers this protection. This includes gyms, fitness studios, climbing gyms, adventure parks, trampoline parks, rental shops, race events, and many more.

Question 5

How much does coverage cost?

Accepted Answer

Coverage is $5-$10 per person and is included as a mandatory part of your visit. It is built into the facility's operations to ensure every visitor is protected.

Question 6

Is there a monthly option?

Accepted Answer

Yes. If you visit regularly, a monthly plan covers unlimited visits for one flat monthly price. This is the best value if you go three or more times per week.

Question 7

How do I file a claim?

Accepted Answer

To file a claim, contact Shore at shore.com or Sures at sures.com. They handle all claims processing and will walk you through each step.

Question 8

What do I do if I get injured during my visit?

Accepted Answer

First, get the medical attention you need. Then, contact our claims partners at Shore (shore.com) or Sures (sures.com) to start your claim. They will guide you through the entire process.

Frequently Asked Questions

What's Covered

Pricing

Claims & Support

General Questions

Need to File a Claim?

Frequently Asked Questions

What's Covered

Pricing

Claims & Support

General Questions

Need to File a Claim?

Frequently Asked Questions

What's Covered

What does my coverage include?

What is NOT covered?

How long does my coverage last per visit?

Am I covered at any location?

Can I use this along with my own health insurance?

Pricing

How much does coverage cost?

Is there a monthly option?

Are there any hidden fees?

Can I cancel my monthly coverage anytime?

Claims & Support

What do I do if I get injured during my visit?

How do I file a claim?

How long does it take to process a claim?

What documents do I need for a claim?

I have a question about my coverage or a dispute. Who do I contact?

General Questions

How do I sign up for coverage?

Do I need to do anything special during my visit?

Is my personal information kept private?

Who provides this coverage?

Need to File a Claim?

Frequently Asked Questions

What's Covered

What does my coverage include?

What is NOT covered?

How long does my coverage last per visit?

Am I covered at any location?

Can I use this along with my own health insurance?

Pricing

How much does coverage cost?

Is there a monthly option?

Are there any hidden fees?

Can I cancel my monthly coverage anytime?

Claims & Support

What do I do if I get injured during my visit?

How do I file a claim?

How long does it take to process a claim?

What documents do I need for a claim?

I have a question about my coverage or a dispute. Who do I contact?

General Questions

How do I sign up for coverage?

Do I need to do anything special during my visit?

Is my personal information kept private?

Who provides this coverage?

Need to File a Claim?